27 January 2020
The manufacturer and retailer form a new partnership from March 1.
Heljan has informed its customers that its UK spares and returns arrangements are to change from March 1, 2020. From that date, all enquiries regarding Heljan spare parts and all UK returns of faulty models will be handled by Gaugemaster.
Howes Models of Oxford handled Heljan's spares and returns requests for 20 years. The move sees it replaced by the Sussex retailer. Heljan thanked Howes for its efforts over the past two decades. As of March 1, 2020 the contact for all UK spares and returns enquiries is Gaugemaster.
The spares and returns service is currently suspended to allow the handover to take place. Heljan has asked customers not to contact Gaugemaster until March 1 when it will begin assisting with enquiries. As of that date, Heljan is promising service seven days a week, by telephone during shop hours and 24/7 via the Gaugemaster website www.gaugemaster.com